FAQ

1. Where do you ship to?

Currently, we ship only within Canada.

 

2. What is your shipping process?

We ship orders from Monday to Friday by Canada Post excluding statutory holidays. All orders will be processed and shipped the next business day.

 

3. Are all prices in Canadian currency?

Yes, our published prices are all in Canadian dollars. 

 

4. Do you offer free shipping? What is the shipping rate?

We offer free shipping on orders over $75. If your order is less than $75, the shipping fee is automatically calculated by Canada Post at checkout depending on the destination, the dimensions and weight of the package.

  

5. Can I cancel my order or get a refund?

We are sorry that we don't accept returns or exchanges. However, if you would like to cancel your order within a short period of time before your order has been processed for shipping, we can cancel your order. Please contact us at soo@soochatea.ca as soon as possible.